Metrics and data to allow you to evaluate your current network expenses and play "what if" games by comparing existing cost to other options available to you.
Compare products from hundreds of service providers, across hundreds of technologies, quickly and efficiently in order to identify the solution that best meets your needs.
All contracts, service orders, exhibits, and vendor communication are centralized, easily accessible, and linked to the corresponding IT assets.
Track daily changes, service delivery, vendor dispatches, inside wiring, and hardware shipment. Log into our web portal or mobile app any time for the latest status, specifications or notes.
Identify all IT assets, who is using what, and why. Includes hardware management, customized technical attributes, and inventory reconciliation.
Open trouble tickets against individual inventory items and track status from within the portal. Submit and monitor other types of tickets including account inquiries, billing inquiries, engagement projects and enhancement requests.
A single portal for every invoice across technologies, vendors, and locations. Understand what you are paying for, ensure rates are correct, consolidate billing, manage workflow, bill pay, invoice audit & dispute.
MANAGE ACCOUNTS AND BUDGET
Understand allocation of cost across all assets. What are the true costs? Which departments? How are budgets affected? Includes GL Coding, AP posting file, cost allocation, budget management.
A comprehensive, consolidated, 13-month trend history that is automatically captured, collected, and sorted by product, carrier account, location, cost center, and spend category. Easily spot patterns, trends, peaks, and valleys in dollar amounts or percentages, from one month to the next. Drill down to the inventory-level charge details. Includes a report library, dashboard & customizable metrics.
We'll help you write RFPs, evaluate vendors, negotiate contracts, monitor outage status, address billing issues, and more. Helping you with everything from order management to invoice processing, so you can focus on getting work done.
From networks and hardware to SaaS, we’ll help you source vendors, get quotes, manage RFPs, and get you set up.
Our team will collaborate with your IT team to put together a blueprint of your current technology architecture AND help design a new architecture that achieves your business goals.
Gain access to our vendor scorecard to compares provider performance in cost, quality, engineering, implementation, technical support, billing and dispute management.
Gain access to a formal RFP process that enables YOU to benchmark, compare and fully analyze a solution before selecting a finalist. This process, typically costing tens of thousands of dollars, is included as part of our expert services.
We’ll help you manage projects, carriers, and deployment.
Our 24/7/365 help desk is available to help manage your IT services. Our team of experienced engineers and specialists is versed with the various technologies and armed with the best tools including e-bonding to some providers’ systems, direct access to provider portals, and escalation lists which are updated regularly to ensure timely escalation when needed most.
Our team of provisioners works closely with carrier resources to scrub and accurately submit all orders. They drive escalations to ensure accuracy and timely delivery of services you procure. From verifying technical specifications to validating product compatibility with your equipment, our team focuses on ensuring the success of your deployments.
TESTING AND DEPLOYMENT
Our team of experienced engineers works closely with your IT staff and the service provider engineering resources to test and cut over new services. Our staff follows rigorous testing protocols to ensure that the new services work as ordered and meet your business requirements.
We’ll audit your invoices, manage disputes on your behalf, integrate with your AP system, and pay vendors on your behalf.
We can automatically pay provider invoices, so you only have to write us one check. Pay us on a set schedule, and we pay all your provider invoices on your behalf, thereby simplifying the process of bill payment on your Accounts Payable.
INVOICE AUDIT AND DISPUTE
Our expert resources will audit your monthly invoices against contracted rates and account activity, and manage any ensuing disputes on your behalf. Our team of cost assurance specialists has collected millions of dollars and shielded customers from thousands of disputes which plague invoices on an annual basis.
Our Professional Services team will work with your Accounts Payables team and your ERP provider to build a custom-file that matches your AP System requirements. No longer manually upload charges by cost center; the AP File is created within moments of the invoice being loaded into your portal, and can be easily delivered to your AP system.